UK Delivery

We offer a UK Mainland standard delivery service to all of our customers for £4.99. Your order will be delivered by Royal Mail First Class Delivery. You will see an estimated despatch and delivery date on the basket when placing your order.

Refund and Returns

If you have purchased an item within the last 28 days and are not happy with it then please e-mail info@eleanor-kelly.com to receive details on how to make a return.

You will then need to return the item, unused in its original packaging and in a resaleable condition. We are under no obligation to accept returns that do not meet the above criteria.

Once the item has been received and checked your refund will be processed. We will refund the purchase price but not any delivery costs incurred by you in returning the goods to us. We would suggest that you use a tracked method of return.

Goods being returned are your responsibility and if lost or damaged in transit we cannot be held responsible.

Defective or Damage Goods

You need to inspect the purchased items immediately on delivery and notify us by e-mail at info@eleanor-kelly.com within 7 working days if the items are damaged. 

If we are not informed then you will be deemed to have accepted the goods and we reserve the right to reject any claims for damage received after 7 days.

Where a claim of defect or damage is made the goods are to be returned to us or we may ask for photographic confirmation of the damage. Once the damage has been confirmed we will issue a full refund, including delivery costs. We endeavour to process all refunds within 3 working days of your return being received

Returns Address

Eleanor Kelly Designs, 45 Farm Close, East Grinstead, RH19 3QQ